Right to be Forgotten Policy

1. Introduction

1.1 Luton Taxis (“we,” “our,” or “us”) respects your right to privacy and is committed to complying with the General Data Protection Regulation (GDPR). This Right to be Forgotten Policy explains your rights under GDPR and how you can exercise your right to request the deletion of your personal data from our systems.

1.2 This policy should be read in conjunction with our Privacy & Cookie Policy, which provides more detail on how we collect, use, and protect your personal data.

2. What is the Right to be Forgotten?

2.1 Under the GDPR, you have the right to request the deletion of your personal data when there is no compelling reason for its continued processing. This right is also known as the “right to erasure.”

2.2 The right to be forgotten is not absolute and applies only in certain circumstances, such as when:

  • Your personal data is no longer necessary for the purposes for which it was collected or processed.
  • You withdraw your consent (where consent is the legal basis for processing).
  • You object to the processing, and there are no overriding legitimate grounds for the processing.
  • Your personal data has been unlawfully processed.
  • Your personal data must be erased to comply with a legal obligation.
  • Your personal data has been collected in relation to the offer of information society services to a child.

3. How to Request Deletion of Your Personal Data

3.1 To request the deletion of your personal data, please contact us using the contact details provided below. Your request should include the following information:

  • Your full name.
  • Your contact information (email address, phone number).
  • A detailed description of the personal data you wish to be deleted.
  • The reason for your request (optional, but helpful for processing your request efficiently).

Contact Details:

Luton Taxis
5 Station Road, Luton, AL5 4SA
United Kingdom

4. Processing Your Request

4.1 Upon receiving your request, we will:

  • Confirm your identity to ensure that the request is legitimate.
  • Assess whether the right to erasure applies to the specific circumstances of your request.
  • Respond to your request without undue delay and within one month of receipt. If we need more time, we will inform you of the extension and the reasons for it.

4.2 If your request is valid, we will delete your personal data from our systems and inform you once the deletion has been completed.

4.3 In some cases, we may refuse your request for erasure if the data is necessary for:

  • Exercising the right of freedom of expression and information.
  • Compliance with a legal obligation.
  • The establishment, exercise, or defense of legal claims.
  • Public interest purposes, such as public health, historical, or statistical purposes.

5. Third-Party Data Sharing

5.1 If your personal data has been shared with third parties, we will take reasonable steps to inform them of your erasure request and ensure that they delete the data, where possible.

6. Your Rights and Our Obligations

6.1 You have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe that we have not complied with the requirements of the GDPR with regard to your personal data.

6.2 We are committed to protecting your privacy and will handle all personal data in accordance with our Privacy & Cookie Policy and applicable data protection laws.

7. Changes to This Policy

7.1 We may update this Right to be Forgotten Policy from time to time. Any changes will be posted on this page, and where appropriate, notified to you by email.