Privacy Policy

1. Introduction

1.1 Luton Taxis (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website or our services.

1.2 This policy should be read in conjunction with our Cookie Policy and our Terms and Conditions, which outline additional terms and conditions governing your use of our website.

2. Information We Collect

2.1 We may collect and process the following types of personal data:

  • Information that you provide to us when you contact us, such as your name, email address, phone number, and any other information you choose to provide.
  • Information collected automatically when you visit our website, including your IP address, browser type, operating system, and other technical details.
  • Information collected through cookies and similar technologies as described in our Cookie Policy.

3. How We Use Your Information

3.1 We may use your personal data for the following purposes:

  • To provide and maintain our services to you.
  • To communicate with you, respond to your inquiries, and provide customer support.
  • To improve our website and services, including analyzing user behavior and trends.
  • To comply with legal obligations or protect our rights and interests.

4. Legal Basis for Processing

4.1 We will only process your personal data when we have a legal basis for doing so, including:

  • Your consent to the processing of your personal data.
  • The necessity of processing for the performance of a contract with you.
  • Compliance with a legal obligation to which we are subject.
  • The necessity of processing for the purposes of our legitimate interests, except where such interests are overridden by your interests or fundamental rights and freedoms.

5. Data Sharing and Disclosure

5.1 We may share your personal data with third parties in the following circumstances:

  • With service providers who assist us in providing our services, subject to appropriate data protection agreements.
  • With legal or regulatory authorities if required to comply with a legal obligation or protect our rights.
  • With your consent or at your direction.

6. Data Security

6.1 We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction.

7. Data Retention

7.1 We will retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including any legal, accounting, or reporting requirements.

8. Your Rights

8.1 You have the following rights with respect to your personal data:

  • The right to access your personal data and receive a copy of it.
  • The right to rectify any inaccurate or incomplete personal data.
  • The right to erasure (right to be forgotten) under certain circumstances.
  • The right to restrict the processing of your personal data under certain circumstances.
  • The right to data portability, allowing you to obtain and reuse your personal data for your own purposes.
  • The right to object to the processing of your personal data under certain circumstances.

9. Contact Us

9.1 If you have any questions or concerns about our Privacy Policy or our data practices, please contact us using the following details:

Luton Taxis
5 Station Road, Luton, AL5 4SA
United Kingdom

10. Changes to This Policy

10.1 We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website.